Norm's Computer Services supports all sorts of businesses in Brisbane, Logan City and the Redlands, from healthcare to manufacturing, to the service industry, and more. If you don't have a dedicated IT department and you need someone to resolve issues and provide ongoing support then I'm here to help you, whether you work from a home office or business premises.
I aim to provide prompt, friendly and efficient service, and realise that what matters to you is that your business runs as smoothly as possible with minimum downtime of your computer systems. In many cases support can be provided by remote log-in and I have lots of clients who benefit from remote computer support in this way.
Business IT Support
Following are some of the ways in which I can assist your business in Brisbane, Logan or the Redlands with computer and IT support. The headings below encapsulate most of the activities I tend to undertake regularly. However, if there's something going on with your business that doesn't seem to fit into any one of these categories, please don't hesitate to get in touch. I'm here to help.
Troubleshooting Computer Problems
Often my first contact with a business is when they've encountered an issue they've been unable to resolve themselves. This could be something as simple as an email problem, it could be an issue with malware or a virus, or it could be something that has brought the business to a standstill.
One morning several years ago I was called out to a private medical practice. Their server was failing to boot up and, as it turned out, its hard disk had failed meaning that the data was inaccessible. We then discovered that their backups hadn't been working, which meant that they had potentially lost years' worth of patient records. Several hours later I had them up and running again with a new server and their data restored.
Installation & Setup of Computers & Equipment
You may be relocating to new business premises, taking on additional staff, or you've decided to replace your old computers with new ones. Whatever the case, I can assist you with setting up your new computers. This normally involves creating user accounts on the computers, installing the software you're going to use, configuring access to business email and installing a printer.
It may also involve connecting to cloud storage such as Dropbox, Google Drive or OneDrive and installing and configuring any business-specific applications. I can also assist you with installation of other equipment such as networking equipment and printers.
Upgrade of Systems & Software
You may want to upgrade your old computers to new ones. I can assist you with setting up the new computers and transferring across everything you need from the old ones.
Or you may have decided to upgrade your computers' operating systems from Windows 7 (or something older) to Windows 10, or to use a newer version of certain software. It's not always straightforward to migrate from an old system to a new one and things like transferring old emails or upgrading to a new version of MYOB can present some challenges.
Internet & Networking Support
Most businesses would grind to a halt without access to the internet. We rely on the internet for our emails and so much of our day to day activity.
I can assist you with any network issues which might arise. I can also assist with installing or upgrading your networking equipment
One recent challenge was to tidy up the network of a healthcare business in Beenleigh. When I first took a look at their setup it was a complicated-looking tangle of cables and various items of equipment. By the time I had finished it was all neatly housed in a cabinet and functioning well.
Setup & Support of Backup Solutions
I've already mentioned the healthcare provider whose server failed only for them to discover that their backups hadn't been working. They had expected to simply be able to restore their patient database from their backup, but unfortunately this wasn't possible.
After we had everything up and running again at the surgery, we actually set up three separate backups so that if, by any chance, one of the backups stopped working they would still have something to fall back on. Backups can be carried out to external USB-connected media, to a network drive of some sort, or to cloud storage.
Malware & Virus Removal & Computer Security Support
I recall an occasion when a regular business client contacted me because something seemed to have changed in their network environment and things weren't functioning in the normal way.
As I began to dig into the issue I found that one of the computers on their internal network had been infected with ransomware. As a result the files on that computer had been encrypted as had the files on their USB-connected backup.
Security of your data and files is crucial, particularly when hackers and other malevolent individuals are so commonplace.
Recovery of Data From Failed Computers & Systems
When one your computers fails and will no longer boot, it's often essential to retrieve the data from the computer. Unless the hard drive itself has failed, it's usually straightforward enough to recover the files.
In the event that a hard drive has failed to the point of being inaccessible, professional data recovery may be necessary.
Frequently Asked Questions
My business is located on the south side of Brisbane. Do you offer computer IT services near me?
Norm’s Computer Services is based on Brisbane’s south side and services businesses in all Brisbane’s southern suburbs with no call-out fee.
Do you offer business IT support for businesses in Logan?
Norm's Computer Services offers computer and IT support for businesses in all Logan City suburbs, as well as all the suburbs on Brisbane's south side and in the Redlands.
Whereabouts in Brisbane are you located?
Norm’s Computer Services is based on the south side of Brisbane and offers small business IT support on Brisbane’s south side and throughout Logan City and the Redlands.
Which Brisbane suburbs do you cover?
Norm’s Computer Services offers business IT support in all Brisbane’s southern suburbs, and also in a number of suburbs on the north side. You can find a full list of the suburbs covered on my Suburbs page.
What sorts of businesses do you support?
Norm's Computer Services supports a wide range of businesses in different industries. These range from healthcare to manufacturing to retail and many others. I support both home-based businesses and those working from a business premises. In terms of size, these typically range from businesses with a single employee up to about ten employees or so.
Do you offer same-day IT support for businesses in Brisbane?
Norm's Computer Services prioritises business clients and I'm aware that IT issues faced by businesses are often likely to be more urgent than those faced by residential clients. If you contact me reasonably early in the day it's highly likely that I would be able address any urgent issues you might have that day.
I run my business from home. Can you come to my home in Brisbane to provide me with computer IT support?
Yes absolutely! Norm’s Computer Services is a mobile computer repair and IT support business and the majority of jobs are carried out in the homes of clients.
Do you offer computer maintenance for businesses in Brisbane?
Norm’s Computer Services offers computer maintenance, health checks and tune-ups for all sorts of computers – desktop PC’s, laptops and Mac’s. I’m happy to come to you with no call-out fee in a wide range of Brisbane suburbs. Should you require a regular health check for your computer systems and network that is something I'm also happy to provide.
Do you support businesses using Apple Mac computers rather than Windows PC's?
Norm's Computer Services offers Mac-based business IT support as well as Windows IT support. I'm an Apple certified support professional and competent to handle Mac issues in the same way as Windows PC issues.
Do you offer network support?
Norm's Computer Services is qualified to install networking equipment and to troubleshoot issues with your network. I can also assist with upgrading your systems to improve the reach and reliability of your network.
Can you install my new printers for me?
Norm's Computer Services can assist you with installation of local and network printers. I can also assist you with troubleshooting printer issues.
Do you charge a call-out fee?
There is no call-out fee for any jobs, including those booked at short notice. The minimum charge for small business IT support is $75 + GST and this covers the first 45 minutes. Many jobs are completed within this timeframe.
How do your prices for small business IT support services in Brisbane compare to those of your competitors?
You’re welcome to peruse the websites of other Brisbane IT support services in order to compare my pricing with theirs. If you do so, you will find the prices charged by Norm’s Computer Services to be highly competitive.
Are your prices the same for businesses which are registered for GST and those which are not?
As a GST-registered business, Norm's Computer Services pays GST on every invoice. However, for residential customers the GST is not passed on to the customer. For businesses, an extra 10% is charged for GST on the assumption that you would be claiming back the GST. I shall assume that you are registered for GST unless you tell me otherwise. In the latter case I would charge you the same price as for residential clients. Full details of my pricing are available on the Pricing page.
Do you offer formal support contracts for small businesses in Brisbane?
The business model offered by Norm's Computer Services provides ad hoc computer and IT support. In other words support is provided as and when required rather than through a support contract locking in either party. Depending on the nature and scale of your business, support may be required on a less frequent or a more frequent basis. I'm confident that, should you use my services once, you'll want to continue doing so on an ongoing basis.
I'm just about to launch a new business. Can you advise me about everything IT-related I need to get started, and then continue to support me?
Norm's Computer Services can assist you with getting started and then provide an ongoing computer and IT support service. Unlike many larger business IT support services, I prefer to keep things simple. I won't advise you to purchase unnecessary equipment and I won't set up your infrastructure with any unnecessary complexity.
I'm planning to relocate my business. Can you assist you with disassembly and reassembly of my computer and networking equipment?
Yes I'm available to assist you with disconnecting and disassembling your equipment prior to your move and then with reassembly following the move.
Do you offer support for Microsoft 365?
Many businesses, large and small, utilise a Microsoft 365 business subscription. Norm's Computer Services provides support for Microsoft 365 business plans of all sorts. This includes the Microsoft Office desktop applications and cloud-based services such as Microsoft Azure.
Can you assist me with modernising my IT systems, in particular with moving to the Cloud?
Norm's Computer Services can assist you with migrating from local to Cloud storage and with any other elements of implementing Cloud-based applications.
The computers driving my production line are still running on Windows XP. Do you support old operating systems like Windows XP?
It's not uncommon for businesses to continue to use Windows XP, particularly in a manufacturing environment. Norm's Computer Services offers support for all versions of Microsoft Windows. This includes Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 and Windows 11.
Can you provide remote computer support for my business?
Remote IT support offers the possibility of a speedy resolution for many issues. Norm's Computer Services uses a tool called AnyDesk to offer remote support. This can be set up during or after my first visit to your business premises in order to facilitate ongoing support. In the case of urgent issues, it can also be used for first-time jobs and on an ongoing basis.
Can you assist me with upgrading my computers to Windows 11?
Upgrading from Windows 10 to Windows 11 is relatively straightforward on newer computers. Older computers may or may not be compatible with Windows 11, depending on the motherboard hardware. Either way, I can assist you with making the move to Windows 11.
What qualifications and certifications do you have to provide IT support to businesses in Brisbane?
My first degree was a Masters Degree in Electrical & Electronic Engineering. I'm also a Google-certified IT support professional with qualifications in technical support fundamentals, computer networking, operating systems and system administration. You can read more about my history on my About page.
Are you a certified IT support professional?
Yes I'm a Google-certified IT support professional with qualifications in technical support fundamentals, computer networking, operating systems and system administration.