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  • Writer's pictureNorm McLaughlin

USB-C Connection Considerations

Updated: Sep 10, 2023

usb-c port brisbane
Not all USB-C ports provide the same functionality

The USB-C connector has been around for a number of years, and USB-C ports are now commonly found on all sorts of devices. These devices include smartphones, laptop computers, portable hard drives, and docking stations. All sorts of cables and adapters can be purchased, enabling us to connect from USB-C to various ports such as USB-A, ethernet and HDMI.

USB-C has become an industry-standard connector used for transmission of both data and power using a single cable. However, whilst every USB-C port has the same physical hardware configuration, not all USB-C ports have the same functionality. It’s necessary to take care when selecting devices you would like to interconnect using USB-C, depending on what it is you want to achieve.

On one occasion last year I was setting up the computers at the new office premises of a business client in Springwood. They had purchased a new laptop for use at their reception desk and they wanted to connect two external monitors to this laptop.

The laptop in question was equipped with an HDMI port and a USB-C port, as well as USB-A ports. On the face of it, their requirement looked straightforward to implement. We connected the first monitor to the HDMI port, and the second one to the USB-C port using a USB-C to HDMI adapter. However, only the first monitor displayed any output from the laptop.

The specifications for this laptop clearly stated that the USB ports could be used for data transfer only. This applies to both the USB-A and USB-C ports. In other words, they could be used to connect to devices such as USB flash drives and hard drives, mouses, keyboards and printers. Communication with these devices simply involves the transfer of data in one or both directions. The USB ports on this laptop, however, couldn’t be used with an external monitor or a docking station. These connections utilise more sophisticated protocols requiring functionality beyond just data transfer.

A USB-C port can only be used to connect to an external display if the computer itself supports the implementation of video technology over USB-C. Specifically, it must support DisplayPort over USB-C. There are quite a number of misleading articles on the internet which suggest that it should always be possible to use a computer’s USB-C port to connect to an external monitor using an adapter with the appropriate connections. However, the signal transmitted from the USB-C port can only provide the required input to an external monitor if it supports the necessary protocol. It is possible to achieve the same outcome using an adapter, but only if the adapter implements the required technology.

In the same way, a docking station with a USB-C input will not necessarily be compatible with a laptop just because the laptop has a USB-C connector. Physical connections with the same form factor don’t necessarily transport signals which are comprehensible at both ends of the connection. For this to happen, the correct technology needs to be implemented both at the source and the destination side of the connection.

Intel’s Thunderbolt 3 technology utilises the same physical form factor as USB-C. You can tell whether a USB-C port supports the Thunderbolt technology by looking to see whether it has a small lightning symbol beside the USB-C connector. A computer with a Thunderbolt 3 port will function with both USB-C and Thunderbolt 3 docking stations, but a Thunderbolt 3 docking station will only function with a computer which has a Thunderbolt connector.

All of this means that it’s essential to select your hardware with care, depending on the functionality you require. You shouldn’t believe everything on the internet which would suggest that anything is possible with an adapter terminated with the required connections. If a particular device doesn’t support DisplayPort over USB-C technology, or Thunderbolt 3, then a passive adapter cannot provide the functionality you require, whatever the physical form factor at either end of the cable or connector. In this case, an active adapter is required.

In the end, I was able to provide a satisfactory solution for my client mentioned earlier. They had also purchased an all-in-one desktop computer for use in one of their offices. This computer was capable of supporting an external monitor via HDMI and so this offered a dual monitor solution. We installed the all-in-one computer at the front desk, together with one external monitor, and replaced it with the laptop previously used at the front desk. The employee using the laptop was able to connect to a single external monitor over HDMI. As a result, the issue was resolved without the need to purchase a more expensive laptop with a USB-C port which supported DisplayPort over USB-C.

Norm's Computer Services offers all sorts of computer support and repairs in Brisbane, Ipswich, Logan and the Redlands. Please don't hesitate to get in touch if you require assistance. Norm is here to help.

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